Cloud Web Hosting Service Level Agreement
Practically all organizations have deployed a Web presence and view it as a primary corporate application. Because uninterrupted delivery of our customers’ Web presence is of paramount importance, GridSouth's cloud hosting solution is designed to improve the manageability, security, and resilience of this mission critical corporate function, providing the following service level commitments:
Network Uptime
Network availability is key to ensuring consistent Web site operation. GridSouth Networks guarantees 100% network uptime.
Web Presence Availability
A company's Web presence can become unavailable for many reasons - both planned and unplanned. GridSouth Networks has deployed it Cloud Web Hosting services using Over-engineering™ so as to virtually eliminate downtime. GridSouth Networks guarantees 100% access to your corporate production Web presence.
Technical Support
GridSouth Networks Over-engineering™ extends to our Technical Support services. GridSouth Networks will respond to misson-critical technical support issues within 30 minutes or less.
In the unlikely event that GridSouth Networks does not achieve our stated service level commitments, service credits will be provided on an incident-by-incident basis. A GridSouth Networks sales representative will be happy to provide you with additional information. Web site outages caused by progamming or software errors are not covered by our 100% uptime guarantee.
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