Basic Support
- 12x5 access to support
- Fast response times
- Online resources and knowledgebase
- Email, Web & Telephone access
GridSouth Networks Basic Support is designed for non-critical applications and and services that require support during normal business hours. Our support center provides fast and efficient access to support resources. Our support center is staffed with engineers that can provide our industry-leading expertise and years of experience supporting products and services in real-world customer environments. We are committed to delivering enterprise-class support with a single objective in mind: your success.
Target Response Times
- Critical (Severity 1) - 4 business hours or Less 12x5
- Major (Severity 2) - 8 business hours
- Minor (Severity 3) - 12 business hours
- Cosmetic (Severity 4) - 12 business hours
Review our Severity Definitions.
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