GridSouth Networks, LLC has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices
for GridSouth Networks, LLC websites.
GridSouth Networks, LLC places the privacy, security and protection of our
customers (and prospective customers) data and information as our number one
priority. Because GridSouth Networks wants to demonstrate its commitment to our users' privacy, we have disclosed our information collection and management practices on this page.
Scope
This privacy statement only covers the information collected on GridSouth Networks' web sites. GridSouth Networks' web sites contain links to other sites. GridSouth Networks is not responsible for the privacy practices, actions, or the content of such web sites.
Children's Guidelines
GridSouth Networks requires that all account holders be 18 years of age or older. Children are not provided access to any GridSouth Networks services in which any personal data is collected beyond the collection of a visitor's IP address and
session status.
If GridSouth Networks becomes aware that any child has accessed GridSouth Networks' non-publicly available web sites, the account through which the child has gained access will be terminated.
No information should be submitted to or posted at GridSouth Networks web sites by persons under 13 years of age. GridSouth Networks does not knowingly collect personal information from children under the age of 13. All GridSouth Networks services are open only to persons over the age of 18.
If you believe GridSouth Networks has collected any information from or about anyone under 13, please contact us immediately at
.
Information Collection
Our web sites use on-line order forms for customers to request services. Through these order forms we collect your contact information and financial information. Your contact information from the order forms is used to contact you regarding the status of your account and to send you information about GridSouth Networks services available. Financial information that we collect from you is used to bill you for your GridSouth Networks account services.
GridSouth Networks, LLC web sites also log IP addresses and other user session information to help diagnose problems with our servers, to administer and improve our web sites, to facilitate marketing of GridSouth Networks products, and to gather broad demographic and statistical information.
GridSouth Networks is the ABSOLUTE SOLE OWNER of the information collected on www.gridsouth.com with NO EXCEPTIONS. We do NOT and will NOT share ANY information from our customers (or prospective customers) to any third party.
Cookies
GridSouth Networks web sites use cookies to retain your session state during your logon to the Control Panel. You may opt out of the use of cookies by turning them off in your web browser. However, the use of cookies is necessary for the use of GridSouth Networks' Control Panel.
Log Files
Like most standard Web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Public Forums
GridSouth Networks sites make chat rooms, forums, message boards, blogs and news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
Information Dissemination
GridSouth Networks will release personally identifiable information about you as is reasonably necessary for the provision of GridSouth Networks services for which you have subscribed. This includes, but is not limited to the provision of financial information to organizations for GridSouth Networks billing purposes. These companies do NOT retain, share, store or use personally identifiable information for any secondary purposes. In addition, GridSouth Networks may release personal information without your consent under the following circumstances:
provision of contact and software usage information to our software license providers for the purpose of software licensing compliance, licensing usage calculation, and billing purposes
provision of your account information to independent contractors providing services in support of GridSouth Networks' delivery of services to you. (Note: all independent contractors to whom GridSouth Networks provides account information are required to sign a non-disclosure agreement).
transfer information that you provide to apply for separate software licenses through GridSouth Networks. The information you provide to GridSouth Networks to apply for separate software licenses or directly to the software licensor will be subject to the privacy policy of the licensor and not this Privacy Policy.
In response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims;
If we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law.
In addition, GridSouth Networks may release personally identifiable information necessary for the prosecution or defense of any legal claim or right to which GridSouth Networks is a party. GridSouth Networks will also release personally identifiable information as required by law.
Security
GridSouth Networks takes every precaution to protect our user's information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
GridSouth Networks' web sites have security measures in place to protect against the loss, misuse, or alteration of the information under our control. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our payment form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just'surfing'. Access to your information is restricted to authorized GridSouth Networks personnel and contracting partners only.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing personnel or a customer service representative) are granted access to personally identifiable information. Our employees must lock their workstations when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every month as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in an extremely secure and restricted environment. Only authorized personnel with military-grade pass cards have access to these secure areas where the servers are housed.
Address Verification
We use the local directory information services to verify a user's address and to verify that the company applying for our service is indeed who they claim to be.
Updating or Deactivating Your Account
If you wish to terminate your account or opt-out of receiving communications from GridSouth Networks which are not reasonably necessary for the provision of services to you, please contact GridSouth Networks at the address below. You may also revise your contact and financial information or terminate your account through the GridSouth Networks Control Panel.
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate user's personally identifiable information. This can be done by emailing our Customer Support at support@gridsouth.com. Or, contact us by telephone or postal mail at the contact information listed below.
If you have any questions about this privacy statement, the privacy practices of our web sites, or your dealings with GridSouth Networks' web sites, you may contact:
GridSouth Networks, LLC
Legal Department
3 W. Garden Street
Suite 326
Pensacola, FL 32502
Notification of Changes
GridSouth Networks reserves the right to change these policies at any time. Any changes to the privacy policy will be posted at the web sites.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use user's personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
